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Welcome to Hallmark Shop! Our carefully curated collections—from decorative accessories to gourmet chocolates—are selected with the same attention we give to your shopping experience. These Terms outline our mutual commitments as we bring thoughtful products to your doorstep.

1. Understanding Our Relationship

By accessing gifthavenz.com, you agree to these Terms governing your use of our services. We reserve the right to modify these Terms at any time, with changes effective upon posting.

2. Our Thoughtful Collections

Product Descriptions

We take pride in our:

  • Home & Decor: Hand-selected decorative accessories, candles, and artificial plants to elevate your space
  • Kitchen Essentials: Functional glassware, linens, and accessories chosen for both style and utility
  • Gourmet Treats: Premium chocolates and mixes crafted with care (non-returnable for hygiene reasons)
  • Office & Stationery: Journals and desk accessories designed to inspire creativity

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings or natural materials.

Product Availability

Our collections are available to most international destinations, excluding certain Asian regions and remote areas. During high-demand periods, some items may experience temporary delays.

3. Your Shopping Experience

Order Process

When you find that perfect gift or home accent:

  1. Select items with care, reviewing product details
  2. Proceed through our secure checkout
  3. Receive order confirmation via email
  4. We carefully package your items within 1-2 business days

Pricing & Payments

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in USD. While we check accuracy, if an obvious pricing error occurs, we may cancel the order and refund any payments.

4. Shipping Our Treasures

We handle each order with the same care we’d want for our own gifts:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates only. Some destinations may require additional processing for customs.

5. Returns with Care

Our Policy

If an item doesn’t meet your expectations:

  • 15-day return window from delivery date
  • Items must be unused in original packaging
  • Non-returnable: Food items (chocolates, mixes, etc.) for hygiene reasons

Return Process

  1. Email [email protected] within 15 days
  2. Securely repackage (like we originally did)
  3. Ship to: Hallmark Shop, 4760 Driftwood Road, San Jose, US 95129
  4. Refund processed within 5 business days after inspection

6. Intellectual Property

The Hallmark Shop name, logo, and all product designs are our protected intellectual property. You may not use our imagery or descriptions without express written permission.

7. Our Shared Responsibilities

Your Commitments

  • Provide accurate shipping/billing information
  • Review order details before submission
  • Inspect deliveries promptly upon arrival
  • Handle returns with care, especially fragile items

Our Commitments

  • Process orders with attention to detail
  • Package items securely (glassware receives special padding)
  • Respond to inquiries within 2 business days
  • Respect your privacy (see separate Privacy Policy)

8. Liability Limitations

While we take every precaution with our products:

  • We’re not liable for delays beyond our control (customs, weather, etc.)
  • Food allergies: Please review ingredient lists carefully
  • Maximum liability is limited to the order value

9. Contact Us

For any questions about these Terms or our collections:

Hallmark Shop
4760 Driftwood Road
San Jose, US 95129
Email: [email protected]

Thank you for choosing Hallmark Shop. We appreciate the trust you place in us when selecting gifts and home accents from our thoughtfully curated collections.