At Hallmark Shop, we handle your orders with the same care we apply when selecting our premium chocolates and delicate glassware. Whether you’re shopping for home decor, kitchen accessories, or thoughtful gifts, we want your experience to be as joyful as our products.

Shipping Information

Processing Time: 1-2 business days after order confirmation

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We ship globally (excluding some remote areas and parts of Asia). You’ll receive tracking information once your order is dispatched.

Our Thoughtful Returns Process

If your purchase doesn’t bring the expected delight, our straightforward returns process ensures a resolution that matches the care we put into our collections.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Eligible Items: Most products except those listed below
  • Condition: Unused, in original packaging with all tags

Non-Returnable Items

To ensure quality and hygiene standards, we cannot accept returns on:

  • Gourmet chocolates & candy
  • Food & drink items
  • Mixes & spreads

How to Initiate a Return

  1. Contact Us: Email [email protected] within 15 days with your order number
  2. Package Securely: Include all original packaging (like we use for our glassware)
  3. Ship Back: Send to our San Jose address (return shipping at your expense)
  4. Receive Refund: Processed within 5 business days after inspection

Exchange Process

Found another treasure in our collections? Our exchange process is simple:

  1. Email us at [email protected] with “Exchange Request” in the subject
  2. Specify your preferred item from our collections
  3. We’ll email a prepaid shipping label if the exchange value is higher

Refund Information

  • Timing: 5-7 business days after we receive your return
  • Method: Original payment (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full item price minus original shipping costs

For exchanges, we’ll process any price difference after confirming your new selection.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Hallmark Shop Team,

I would like to return the following item(s) from my recent order:

Order Number: [Insert]
Item(s) for Return: [Product Name(s)]
Reason for Return: [Brief Explanation]

Please advise on next steps. I understand I’m responsible for return shipping unless the item arrived damaged.

Thank you,
[Your Full Name]
[Your Email Address]

Our Commitment to You

Just as we carefully select each candle, journal, and decorative accessory in our collections, we handle every return with attention and care. Our San Jose team is dedicated to ensuring your experience reflects the thoughtfulness we put into every product.

For any questions, contact us at [email protected] or our San Jose address:

Hallmark Shop
4760 Driftwood Road
San Jose, US 95129

With gratitude,
The Hallmark Shop Team