At Hallmark Shop, we take as much care with your satisfaction as we do when selecting our premium chocolates and delicate glassware. If your purchase doesn’t bring the joy you expected, our straightforward returns process ensures a thoughtful resolution.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in our collections, including:

  • Home decor & decorative accessories
  • Kitchen accessories & linens
  • Desk organizers & journals
  • Glassware & insulated tumblers
  • Candles & figurines

Non-Returnable Items

To ensure food safety and hygiene, we cannot accept returns on:

  • Gourmet chocolates & candy
  • Food & drink items
  • Mixes & spreads

These exceptions reflect our commitment to quality, just as we carefully curate our collections of garden accessories and desk organizers.

How to Return an Item

Our return process is as simple as browsing our collections of mugs and teacups:

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Package Securely – Include all original packaging and tags (like we use for our delicate glassware)
  3. Ship Back – Send to our San Jose address (return shipping at your expense)
  4. Receive Refund – Processed within 5 business days after we inspect your return

Exchange Process

Want to exchange for another thoughtful gift from our collections? Follow these steps:

  1. Email us at [email protected] with “Exchange Request” in the subject
  2. Specify the item from our collections you’d prefer (like one of our new decorative accessories)
  3. We’ll email you a prepaid shipping label if the exchange value is higher

Refund Information

Your refund will be processed with the same attention we give to wrapping your gifts:

  • Timing: 5-7 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full item price minus original shipping costs

For exchanges, we’ll process the price difference once we confirm your new selection from our kitchen accessories or home decor lines.

Return Request Template

To make returns as smooth as our premium chocolates, use this template:

Subject: Return Request for Order #[Your Order Number]

Dear Hallmark Shop Team,

I would like to return the following item(s) from my recent order:

Order Number: [Insert]

Item(s) for Return: [Product Name(s)]

Reason for Return: [Brief Explanation]

Please advise on next steps for returning my item(s). I understand I’m responsible for return shipping unless the item arrived damaged.

Thank you,

[Your Full Name] [Your Email Address]

Our Commitment

Just as we carefully select each candle and journal in our collections, we handle returns with care and attention. Our San Jose team is here to ensure your experience reflects the thoughtfulness we put into every product.

For any questions, contact us at [email protected] or our San Jose address.

With gratitude,
The Hallmark Shop Team